You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
For Customized product, If there is an issue (manufacturing errors or product defects) with your order, you may return it the product in new condition and in it's original packaging for exchange or refund. Customized products can not be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of the product is received.
You should expect to receive your refund within 2 - 3 business days of item is received. However, in many cases you will receive a refund more quickly
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.